MSRB Notice 2007-32 (November 8, 2007)

Guidance on Implementation of New Supervisory Requirements Under Rule G-27; Technical Amendments Filed

The new supervisory requirements modify section (b), on supervisory system; add new subsection (c)(ii), on tape recording of conversations; add new subsection (c)(iii), on updating written supervisory procedures; add new section (d), on internal inspections; add new section (f), on supervisory control system; and add new definitions in section (g).

Applicable Solely to Municipal Securities Activities

 As a general principle, due to the MSRB’s statutory authority under Section 15B of the Securities Exchange Act of 1934, as amended, the requirements of Rule G-27 apply only with respect to those registered persons who engage in municipal securities activities and those offices in which such municipal securities activities are undertaken (regardless of the level or amount of such municipal securities activities).  To clarify this principle and to ensure that dealers properly consider this principle as they implement the new supervisory requirements, the technical amendments insert explicit references to the municipal securities activities of dealers and their associated persons throughout Rule G-27 so that the text of the rule reflects this limitation on the applicability of the new supervisory requirements to such municipal securities activities.

Supervisory System

The new supervisory requirements, as amended by the technical amendments, require each dealer to establish and maintain a system, including written supervisory procedures, to supervise the municipal securities activities of each registered representative, registered principal and associated person that is reasonably designed to achieve compliance with applicable MSRB rules, as well as with other securities laws and regulations applicable to the dealer’s municipal securities activities.  Some of the key features of a supervisory system as required by amended Rule G-27(b) are described below:

Written Supervisory Procedures (Rule G-27(b)(i), (c), (d), (e) and (f)).  Each dealer’s written supervisory procedures must, at a minimum, establish procedures for:

●          monitoring compliance with all applicable rules and supervising the municipal securities representative activities of the dealer’s associated persons (Rule G-27(c)(i)(A))

●          handling customer complaints about the dealer’s municipal securities activities (Rule G-27(c)(i)(B))

●          regularly and frequently reviewing and approving customer accounts in which transactions in municipal securities are effected (Rule G-27(c)(i)(C))

●          undertaking internal inspections involving the periodic review of each office engaging in municipal securities activities, as described in greater detail below (Rule G-27(c)(i)(D) and (d))

●          maintaining and preserving the dealer’s books and records required under Rules G-8 and G-9 (Rule G-27(c)(i)(E))

●          supervising the processing, clearance and, in the case of a non-bank dealer, safekeeping of municipal securities (Rule G-27(c)(i)(F))

●          promptly reviewing and approving in writing:

–         the opening of each customer account in which transactions in municipal securities may be effected (Rule G-27(c)(i)(G)(1)), and

–          each transaction in municipal securities on a daily basis, including each transaction effected with or for a discretionary account (Rule G-27(c)(i)(G)(2))

●          reviewing incoming and outgoing written and electronic correspondence with the public relating to the dealer’s municipal securities activities, including reviewing for compliance with Rule G-21(e)(vii) with respect to correspondence presenting performance data relating to municipal fund securities to the extent applicable to such dealer’s business (Rule G-27(e))

●          testing and verifying the dealer’s supervisory procedures through appropriate supervisory control policies and procedures, as described in greater detail below (Rule G-27(f))

Appropriate Principal (Rule G-27(b)(ii)).  Each dealer must designate (and maintain a written record of) the appropriate principals to be responsible for the supervision of the municipal securities activities of the dealer and its associated persons.  Rule G-27(b)(ii)(C) sets forth the permitted supervisory responsibilities for each of the following categories of registered principals:

●          municipal securities principal (Series 53) – shall be responsible for all of the dealer’s supervisory functions as they relate to municipal securities, except as otherwise required or permitted to be undertaken by a different category of registered principal as described below

●          municipal fund securities limited principal (Series 51) – may be responsible for all of the dealer’s supervisory functions, but only as they relate exclusively to municipal fund securities and except as otherwise required or permitted to be undertaken by a different category of registered principal as described below

●          financial and operations principal (Series 28) – in the case of a non-bank dealer, shall be responsible for supervisory functions under Rule G-27(c)(i)(E) (books and records) and functions relating to financial reports under Rule G-3(d)(i)(A)-(E), except that, in the case of a non-bank dealer meeting the requirements of Securities Exchange Act Rule 15c3-1(a)(2)(iv), (v) or (vi) or the exemption under Rule 15c3-1(b)(3), a financial and operations principal may, but is not required to, undertake such responsibility with respect to books and records; in addition, a financial and operations principal may be responsible for supervisory functions under Rule G-27(c)(i)(F) (processing, clearance and safekeeping)

●          general securities sales supervisor (commonly referred to as “municipal securities sales principal”) (Series 9 and 10) – may be responsible for supervisory functions under Rule G-27(c)(i)(B) (customer complaints), Rule G-27(c)(i)(C) (periodic review of customer accounts), Rule G-27(G)(1) (approval of customer account opening), Rule G-27(G)(2) (review of transactions), and Rule G-27(e) (correspondence)

●          general securities principal (Series 24) – may be responsible for supervisory functions under Rule G-27(c)(i)(E) (books and records), Rule G-27(c)(i)(G)(1) (approval of customer account opening), Rule G-7(b) (Form U-4/information on associated persons) and Rule G-21(f) (approval of advertising)

Office of Municipal Supervisory Jurisdiction (Rule G-27(b)(iii)).  Dealers are required to designate offices of municipal supervisory jurisdiction (“muni-OSJs”).[5]  A muni-OSJ is defined as any office of a dealer at which any of the following functions takes place with respect to municipal securities (Rule G-27(g)(i)):

●          order execution and/or market making with respect to municipal securities

●          structuring of public offerings or private placements of municipal securities

●          maintaining custody of customers’ funds and/or municipal securities

●          final acceptance (approval) of new accounts holding municipal securities on behalf of the dealer

●          review and endorsement of customer orders of municipal securities

●          final approval of advertising of municipal securities for use by persons associated with the dealer

●          responsibility for supervising the municipal securities activities of persons associated with the dealer at one or more other municipal branch offices (“muni-branch offices”)[6] of the dealer

While the functions enumerated above are limited in applicability to municipal securities activities, they are identical to the functions listed by FINRA in its Rule 3010 and should be read consistently with such rule.  For example, the same types of activities that would be viewed as structuring of public offerings or private placements of registered offerings of securities subject to FINRA’s Rule 3010 would be viewed as structuring of public offerings or private placements of municipal securities for purposes of Rule G-27, to the extent that such activities relate to municipal securities.  The MSRB notes, however, that it has previously viewed mere solicitation by an individual of municipal securities business (as defined in Rule G-37, on political contributions and prohibitions on municipal securities business), without any additional involvement in undertaking such municipal securities business, as not generally requiring registration under Rule G-3,[7] and the MSRB also would not view mere solicitation of municipal securities business, without additional substantive involvement in the structuring of an offering of municipal securities, as triggering the muni-OSJ definition.  Each dealer is ultimately responsible for determining whether or not the specific municipal securities activities being undertaken in any of its offices constitute the structuring of public offerings or private placements of municipal securities, which determination should be made in a manner consistent with how such determination would be made under Rule 3010 with respect to registered offerings.

A dealer’s muni-OSJs may, but are not required to, correspond with the offices that such dealer has designated as offices of supervisory jurisdiction for purposes of FINRA’s Rule 3010 (“general OSJs”), depending on the structure and extent of a dealer’s municipal securities activities.  In particular, dealers should review the specific municipal securities activities being undertaken in each of their offices to determine whether an office must be designated as a muni-OSJ.  A general OSJ that does not undertake any of the municipal securities activities enumerated above is not required to be designated as a muni-OSJ.  In addition, depending on the supervisory procedures established by a particular dealer and subject to the factors that such dealer should consider in designating its muni-OSJs, as described below, a muni-branch office’s municipal securities activities may be supervised from a muni-OSJ that is different from the general OSJ that supervises the other non-municipal securities activities of such office.

In determining whether it is necessary for a dealer to establish additional muni-OSJs in order to supervise its registered representatives, registered principals and other associated persons with respect to their municipal securities activities as required by Rule G-27, the dealer should take into consideration the following factors:

●          whether registered persons at the location engage in retail sales of municipal securities or other municipal securities activities involving regular contact with public customers

●          whether a substantial number of registered persons conduct municipal securities activities at, or are otherwise supervised from, such location

●          whether the location is geographically distant from another muni-OSJ

●          whether the dealer’s registered persons engaged in municipal securities activities are geographically dispersed

●          whether the municipal securities activities at such location are diverse and/or complex

Designation of Appropriate Principals (Rule G‑27(b)(iv)).  Dealers are required to designate one or more appropriately registered principals in each muni-OSJ (regardless of the size of such muni-OSJ), including the main office, and one or more appropriately registered representatives or principals in each muni-branch office that is not a muni-OSJ with authority to carry out the supervisory responsibilities assigned to that office by the dealer.  As a general matter, one or more municipal securities principals must be designated for each muni-OSJ.  However, consistent with Rule G-27(b)(ii)(C), in the case of a dealer’s muni-OSJ where municipal securities activities relate solely to municipal fund securities, the dealer may designate a municipal fund securities limited principal with respect to such muni-OSJ in satisfaction of Rule G-27(b)(iv).  Similarly, in circumstances where a muni-OSJ’s only municipal securities activities are those that can be supervised by a general securities principal under Rule G-27(b)(ii)(C), such as with respect to books and records, approval of customer account opening, Form U-4/information on associated persons and/or approval of advertising, all as they relate to municipal securities, the dealer may designate a general securities principal with respect to such muni-OSJ in satisfaction of Rule G-27(b)(iv).  Consistent with FINRA’s prior stated views with regard to its Rule 3010,[8] the MSRB notes that certain supervisory tasks may be delegated to a registered representative but that, in all cases, ultimate supervisory responsibility must be assigned to one or more appropriately registered principals.

Assignment of Registered Persons (Rule G-27(b)(v)).  Dealers are required to assign each registered person to an appropriately registered representative or principal responsible for supervising that person’s municipal securities activities.

Qualification of Supervisory Personnel (Rule G-27(b)(vi)).  Dealers must undertake reasonable efforts to determine that all supervisory personnel are qualified by virtue of experience or training to carry out their assigned responsibilities.

Annual Compliance Interview (Rule G-27(b)(vii)).  Each registered representative and principal is required to participate in an annual interview or meeting to discuss compliance matters.

Tape Recording of Conversations (Rule G-27(c)(ii)).  The new supervisory requirements institutes provisions that parallel FINRA’s Rule 3010(b)(2), on tape recording of conversations, to cover telemarketing activities with respect to municipal securities.  Subsection (c)(ii) requires dealers to establish and implement special supervisory procedures, including the tape recording of conversations, when they have hired more than a specified percentage of registered persons from certain firms that have been expelled or have had their broker/dealer registrations revoked for violations of sales practice rules.  The requisite percentage varies depending on the size of the dealer, from 40 percent for a small dealer to 20 percent for a larger dealer.  The dealer must establish and implement the required supervisory procedures within 60 days of receiving notice from their registered securities association or bank regulator, or obtaining actual knowledge that it is subject to this provision of the rule.

Under this provision, if the requisite percentage of a dealer’s sales force previously was employed by a disciplined firm, the dealer will be required to adopt special written procedures to supervise the telemarketing activities of all its registered persons.  The procedures require, at a minimum, that the dealer tape record all telephone conversations between all of its registered persons and both existing and potential customers with respect to municipal securities for a period of three years.  The measures required by this provision are designed to prevent a recurrence of sales practice abuse or other customer harm that caused the disciplined firm to have its registration revoked.

This provision also requires dealers subject to the taping requirement to establish reasonable procedures for reviewing tape recordings to ensure compliance with applicable securities laws, rules and regulations, to retain and catalog the tapes, and to submit reports to the appropriate registered securities association or bank regulator on their supervision of telemarketing.

Updating Written Supervisory Procedures (Rule G-27(c)(iii)).  The new supervisory requirements require each dealer to keep a copy of its written supervisory procedures at each muni-OSJ and at each location where supervisory activities relating to municipal securities are conducted and to amend its written supervisory procedures within a reasonable timeafter changes occur.

Internal Inspections

The new supervisory requirements incorporate FINRA’s Rule 3010(c), on internal inspections, in new section (d) under Rule G-27.   This new section imposes office inspection requirements relating to dealers’ municipal securities activities that establish minimum inspection cycles and delineate the topics that must be covered during such inspections as well as the manner in which inspections are documented.[9]

Mandatory Inspection Cycles (Rule G-27(d)(i)).  Section (d) obligates dealers to inspect muni-OSJs and muni-branch offices responsible for supervising municipal securities activities at any non-branch location on at least an annual basis.  It also requires dealers to inspect all non-supervisory muni-branch offices at least once every three years.  It directs dealers, however, to consider when it might be appropriate to conduct more frequent inspection of such non-supervisory muni-branch offices.  Further, Rule G-27(d) requires dealers to inspect non-branch locations at which municipal securities activities are conducted on a regular periodic schedule.  Each dealer must document, as part of its written supervisory procedures, an explanation of how the dealer determined the frequency of its examination schedule.  In establishing the schedule, dealers should consider the nature and complexity of the municipal securities activities for which each non-branch location is responsible and the frequency of customer contact at the non-branch location.

Content of Inspections and Requirements for Inspection Reports (Rule G-27(d)(ii)).  Dealers must document each office inspection by preparing a written report that documents when it conducted the inspection and the results of its testing and verification in the following areas as they relate to municipal securities:

●          Safeguarding customer funds and municipal securities;

●          Maintaining books and records relating to municipal securities;

●          Supervising customer accounts holding municipal securities serviced by branch office managers;

●          Transmitting funds between customers and registered representatives and between customers and third parties with respect to municipal securities;

●          Validating customer address changes; and

●          Validating changes in customer account information.

Independent Office Inspections (Rule G-27(d)(iii)).  Section (d) places limits on who is eligible to perform the required inspection function.  This provision prohibits office inspections from being performed by:

●          the branch office manager;

●          any person within the office who has supervisory responsibilities; or

●          any individual who is directly or indirectly supervised by such person(s).

However, an exception to this limitation is provided if the dealer is so limited in size and resources that it cannot comply with it.

Heightened Inspection Requirements (Rule G-27(d)(iii)).  Section (d) also requires dealers to adopt, under certain circumstances, procedures that require heightened inspections designed to avoid conflicts of interest arising from economic, commercial or financial interests that the branch manager’s supervisor holds in the person or activities being inspected.  Such heightened inspection procedures are required if:

●          the person conducting the inspection reports to the branch office manager’s supervisor or works in an office supervised by the branch manager’s supervisor; and

●          the branch office manager generates 20% or more of the revenue of the business units supervised by the branch office manager’s supervisor.[10]  Dealers must calculate the 20% threshold in the same manner as when determining whether a producing manager must be subject to heightened supervision, as described below.

Supervisory Control System

The new supervisory requirements also include new section (f), derived from FINRA’s Rule 3012, which incorporates the following new requirements:

Testing and Verification of Supervisory Control Procedures (Rule G-27(f)(i)).  Section (f) requires dealers to designate and identify one or more principals charged with establishing, maintaining and enforcing a system of supervisory control policies and procedures that:

●          test and verify that a dealer’s supervisory procedures are reasonably designed to achieve compliance with the federal securities laws and MSRB rules; and

●          create additional or amended supervisory procedures where a need for such procedures is identified by such testing.

Annual Submission of Report to Senior Management (Rule G-27(f)(i)).  At least once annually, the principal(s) designated under section (f) must submit a report to senior management that details the dealer’s supervisory control policies and procedures, summarizes the results of testing and identifies significant weaknesses, and discusses additional or amended procedures implemented in response to such testing.

The MSRB recognizes that situations may arise where a dealer is required under the rules of another self-regulatory organization to produce a similar report.  The MSRB does not intend for a dealer to produce duplicative reports in such situations.  Instead, for purposes of Rule G-27(f), a dealer may prepare a single report so long as there is coordination in the preparation and submission of such report between any principal(s) designated by the dealer pursuant to the rules of another self-regulatory organization and the principal designated under Rule G-27(b)(ii)(C) or (f)(i).  The dealer should adequately document such coordination between or among the various principals.

Supervision of Producing Manager’s Customer Account Activity (Rule G-27(f)(ii)(A)).  Section (f) requires dealers to adopt procedures to review and supervise daily municipal securities related customer account activities of each branch office manager, sales manager, regional or district sales manager, or any person performing similar supervisory functions (“producing managers”).  These policies and procedures must include a means of customer confirmation, notification, or follow-up that can be documented.  Specifically, the provision requires that policies and procedures must be reasonably designed to review and monitor the following activities relating to municipal securities:

●          All transmittals of funds and municipal securities to and from customer accounts;

●          Changes of customer’s address, including procedures to validate change of address; and

●          Changes in customer investment objectives, including validation of such changes.[11]

Independent Review of Producing Manager (Rule G-27(f)(ii)(A)).  Section (f) requires an independent review of the producing manager.  This review must be conducted by a person or persons who are senior to, or otherwise independent of, the producing manager.  To be considered otherwise independent of the producing manager, the person performing the review:

●          must not report, either directly or indirectly, to the producing manager he or she is reviewing;

●          must be located at a different office than the producing manager;

●          must not have supervisory authority over any of the activity under review, including not being directly compensated in whole or in part as a result of such activity; and

●          must alternate such review responsibility with another person at least once every two years.

Section (f) also requires dealers to adopt, under certain circumstances, heightened supervisory procedures designed to avoid conflicts of interest arising from economic, commercial or financial interests that the supervisor holds in the person or activities being supervised.  Such heightened supervisory procedures are required with respect to producing managers who are responsible for generating at least 20% of the revenue of the business which is supervised by the producing manager’s supervisor.[12]  As noted above, the relevant provisions of Rule G-27 would apply if any portion of the 20% threshold is attributable to revenue generated through municipal securities transactions.  However, the heightened supervision requirement does not apply where an otherwise independent person conducts the producing manager’s reviews.

Finally, section (f) provides an exception from the independent review requirement if a dealer is so limited in size and resources that it is unable to identify anyone who is senior to or otherwise independent of the producing manager to conduct the review.

Compliance with Supervisory Control System Requirements of Other SROs.  Any dealer substantially in compliance with FINRA’s Rule 3012 (or deemed to be in compliance by virtue of section (b) thereof) would be deemed in compliance with the comparable requirements of Rule G-27(f) so long as there is coordination between or among any principals designated by the dealer pursuant to Rule 3012 or other applicable rule and the appropriate principal designated pursuant to Rule G-27(b)(ii)(C).

* * * * *

Questions regarding the interpretive letter may be directed to Ernesto A. Lanza, Senior Associate General Counsel, Jill C. Finder, Associate General Counsel, or Catherine A. Courtney, Assistant General Counsel.

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TEXT OF RULE G-27, effective February 29, 2008 (as amended by the technical amendments)[13]

 Rule G-27.  Supervision

(a) Obligation to supervise. Each broker, dealer and municipal securities dealer (“dealer”) shall supervise the conduct of the municipal securities activities of the dealer and its associated persons to ensure compliance with Board rules and the applicable provisions of the Act and rules thereunder (“applicable rules”).

(b) Supervisory System. Each dealer shall establish and maintain a system to supervise the municipal securities activities of each registered representative, registered principal, and other associated person that is reasonably designed to achieve compliance with applicable securities laws and regulations, and with applicable Board rules.  Final responsibility for proper supervision shall rest with the dealer.  A dealer’s supervisory system shall provide, at a minimum, for the following:

 (i) The establishment and maintenance of written procedures as required by sections (c), (d), (e) and (f) of this rule.

(ii)        (A) General. The designation of one or more associated persons qualified as municipal securities principals, municipal securities sales principals, municipal fund securities limited principals, financial and operations principals in accordance with Board rules, or as general securities principals to be responsible for the supervision of the municipal securities activities of the dealer and its associated persons as required by this rule.

(B)  Written Record. A written record of each supervisory designation and of the designated principal’s responsibilities under this rule shall be maintained and updated as required under Rule G-9.

(C)  Appropriate Principal.

(1) Each dealer shall designate a municipal securities principal as responsible for its supervision under sections (a), (b), (c), (d), (e) and (f) of this rule, except as provided in this paragraph (C) section.

(2) A non-bank dealer shall designate a financial and operations principal as responsible for the financial reporting duties specified in Rule G-3(d)(i)(A-E) and with primary responsibility for books and records under paragraph (c)(i)(E) below; provided, however, that a non-bank dealer meeting the requirements of Securities Exchange Act Rule 15c3-1(a)(2)(iv), (v) or (vi) or the exemption under Rule 15c3-1(b)(3) may, but is not required to, designate a financial and operations principal as responsible for such financial reporting duties and with primary responsibility for such books and records.

(3) A In addition, a municipal securities sales principal may be designated as responsible for supervision under paragraphs (c)(i)(B), (C) and (G) and subsection (e)(i) of this rule, to the extent the activities pertain to sales to or purchases from a customer; of municipal securities.

(4) A a general securities principal may be designated as responsible for supervision under paragraph (c)(i)(E) and subparagraph (c)(i)(G)(1) of this rule and under Rules G-7(b) and G-21(f)(e); and.

(5) A a financial and operations principal may be designated as responsible for supervision under paragraph (c)(i)(F) of this rule.

(6) A municipal fund securities limited principal may be designated as responsible for supervision under sections (a), (b), (c), (d), (e) and (f) of this rule to the extent that the activities pertain solely to transactions in municipal fund securities.

 (iii) The designation as an office of municipal supervisory jurisdiction of each location that meets the definition contained in section (g) of this rule.  Each dealer shall also designate such other offices of municipal supervisory jurisdiction as it determines to be necessary in order to supervise its registered representatives, registered principals, and other associated persons with respect to their municipal securities activities in accordance with the standards set forth in this rule, taking into consideration the following factors:

(A) whether registered persons at the location engage in retail sales of municipal securities or other activities involving regular contact with public customers with respect to municipal securities;

(B) whether a substantial number of registered persons conduct municipal securities activities at, or are otherwise supervised from, such location;

(C) whether the location is geographically distant from another office of municipal supervisory jurisdiction of the dealer;

(D) whether the dealer’s registered persons are geographically dispersed; and

(E)  whether the municipal securities activities at such location are diverse and/or complex.

(iv) The designation of one or more appropriately registered principals in each office of municipal supervisory jurisdiction, including the main office, and one or more appropriately registered representatives or principals in each non office of supervisory jurisdiction municipal branch office that is not an office of municipal supervisory jurisdiction with authority to carry out the supervisory responsibilities with respect to municipal securities assigned to that office by the dealer.

(v) The assignment of each registered person to an appropriately registered representative(s) and/or principal(s) who shall be responsible for supervising that person's municipal securities activities.

(vi) Reasonable efforts to determine that all supervisory personnel are qualified by virtue of experience or training to carry out their assigned responsibilities with respect to municipal securities.

(vii) The participation of each registered representative and registered principal, either individually or collectively, no less than annually, in an interview or meeting conducted by persons designated by the dealer at which compliance matters relevant to the municipal securities activities of the representative(s) and principal(s) are discussed. Such interview or meeting may occur in conjunction with the discussion of other matters and may be conducted at a central or regional location or at the representative’s(’) or principal’s(’) place of business.

(c) Written supervisory procedures.

(i) General provisions.  Each dealer shall adopt, maintain and enforce written supervisory procedures reasonably designed to ensure that the conduct of the municipal securities activities of the dealer and its associated persons are in compliance as required in section (a) of this rule. Such procedures shall codify the dealer’s supervisory system for ensuring compliance and, at a minimum, shall establish procedures

(A) that state how a designated principal shall monitor for compliance by the dealer with all applicable rules and supervise the municipal securities activities of associated persons specified in Rule G-3(a)(i);

(B) a designated principal shall follow when a customer complaint concerning the dealer's municipal securities activities is received;

(C) for the regular and frequent review and approval by a designated principal of customer accounts introduced or carried by the dealer in which transactions in municipal securities are effected; such review shall be designed to ensure that such transactions are in accordance with all applicable rules and to detect and prevent irregularities and abuses;

(D) for the periodic review by a designated principal of each office which engages in municipal securities activities pursuant to section (d) of this rule;

(E) for the maintenance and preservation, by a designated principal, of the books and records required to be maintained and preserved by Rules G-8 and G-9 of the Board;

(F) for the supervision by a designated principal of the processing, clearance, and in the case of a non-bank dealer safekeeping of municipal securities; and

(G) for the prompt review and written approval by a designated principal of:

(1) the opening of each customer account introduced or carried by the dealer in which transactions in municipal securities may be effected; and

(2) each transaction in municipal securities on a daily basis, including each transaction in municipal securities effected with or for a discretionary account introduced or carried by the dealer.

(ii) Provisions concerning tape recording of conversations.

(A) Each dealer that either is notified by the applicable regulatory authority (as defined in subsection (g)(iii)) or otherwise has actual knowledge that it meets one of the criteria in paragraph (c)(ii)(H) relating to the employment history of its registered persons at a disciplined firm (as defined in subsection (g)(v)) shall establish, maintain, and enforce special written procedures for supervising the telemarketing activities with respect to municipal securities of all of its registered persons.

(B) The dealer must establish and implement the supervisory procedures required by this subsection (ii) within 60 days of receiving notice from the applicable regulatory authority or obtaining actual knowledge that it is subject to the provisions of this subsection.

A dealer that meets one of the criteria in paragraph (c)(ii)(H) for the first time may reduce its staffing levels to fall below the threshold levels within 30 days after receiving notice from the applicable regulatory authority or obtaining actual knowledge that it is subject to the provisions of paragraph (c)(ii)(H), provided the dealer promptly notifies the applicable regulatory authority in writing of its becoming subject to this rule. Once the dealer has reduced its staffing levels to fall below the threshold levels, it shall not rehire a person terminated to accomplish the staff reduction for a period of 180 days. On or prior to reducing staffing levels pursuant to this paragraph (B), a dealer must provide the applicable regulatory authority with written notice identifying the terminated person(s).

(C) The procedures required by this subsection shall include tape-recording all telephone conversations between the dealer's registered persons and both existing and potential customers with respect to municipal securities.

(D) The dealer shall establish reasonable procedures for reviewing the tape recordings made pursuant to the requirements of this subsection to ensure compliance with applicable securities laws and regulations and applicable rules. The procedures must be appropriate for the dealer's business, size, structure, and customers.

(E) All tape recordings made pursuant to the requirements of this subsection shall be retained for a period of not less than three years from the date the tape was created, the first two years in an easily accessible place. Each dealer shall catalog the retained tapes by registered person and date.

(F) Such procedures shall be maintained for a period of three years from the date that the dealer establishes and implements the procedures required by the provisions of this subsection.

(G) By the 30th day of the month following the end of each calendar quarter, each dealer subject to the requirements of this subsection shall submit to the applicable regulatory authority a report on the dealer's supervision of the telemarketing activities with respect to municipal securities of its registered persons.

(H) The following dealers shall be required to adopt special supervisory procedures over the telemarketing activities with respect to municipal securities of their registered persons:

(1) A dealer with at least five but fewer than ten registered persons, where 40% or more of its registered persons have been associated with one or more disciplined firms in a registered capacity within the last three years;

(2) A dealer with at least ten but fewer than twenty registered persons, where four or more of its registered persons have been associated with one or more disciplined firms in a registered capacity within the last three years;

(3) A dealer with at least twenty registered persons, where 20% or more of its registered persons have been associated with one or more disciplined firms in a registered capacity within the last three years.

(4) For purposes of the calculations required in paragraph (H), dealers should not include registered persons who:

(a) have been registered for an aggregate total of 90 days or less with one or more disciplined firms within the past three years; and

(b) do not have a disciplinary history (as defined in subsection (g)(vi)).

(I) The applicable regulatory authority, upon application and pursuant to such procedures as such authority shall prescribe, may in exceptional circumstances, taking into consideration all relevant factors, exempt such dealer unconditionally or on specified terms and conditions from the requirements of this subsection (ii).  A dealer seeking an exemption must file a written application within 30 days after receiving notice from the applicable regulatory authority or obtaining actual knowledge that it meets one of the criteria in paragraph (c)(ii)(H). A dealer that meets one of the criteria in paragraph (c)(ii)(H) for the first time may elect to reduce its staffing levels pursuant to the provisions of paragraph (c)(ii)(B) or, alternatively, to seek an exemption pursuant to paragraph (c)(ii)(I), as appropriate; such a dealer may not seek relief from this rule by both reducing its staffing levels pursuant to paragraph (c)(ii)(B) and requesting an exemption.

(iii)  Availability of and revisions to written supervisory procedures.  A copy of a dealer’s written supervisory procedures, or the relevant portions thereof, shall be kept and maintained in each office of municipal supervisory jurisdiction and at each location where supervisory activities with respect to municipal securities are conducted on behalf of the dealer.  Each dealer shall amend its written supervisory procedures as appropriate within a reasonable time after changes occur in Board or other applicable rules and as changes occur in its supervisory system, and each dealer shall be responsible for communicating amendments through its organization.

(d) Internal Inspections.

(i) Each dealer shall conduct a review, at least annually, of the municipal securities activities in which it engages, which review shall be reasonably designed to assist in detecting and preventing violations of, and achieving compliance with, applicable securities laws and regulations, and with applicable Board rules. Each dealer shall review the municipal securities activities of each office, which shall include the periodic examination of customer accounts to detect and prevent irregularities or abuses.

(A) Each dealer shall inspect at least annually every office of municipal supervisory jurisdiction and any municipal branch office that supervises one or more non-branch locations.

(B) Each dealer shall inspect at least every three years every municipal branch office that does not supervise one or more non-branch locations. In establishing how often to inspect each non-supervisory municipal branch office, the dealer shall consider whether the nature and complexity of the municipal securities activities for which the location is responsible, the volume of business done, and the number of associated persons assigned to the location require the non-supervisory municipal branch office to be inspected more frequently than every three years. If a dealer establishes a more frequent inspection cycle, the dealer must ensure that at least every three years, the inspection requirements enumerated in subsection (d)(ii) have been met. The non-supervisory municipal branch office examination cycle, an explanation of the factors the dealer used in determining the frequency of the examinations in the cycle, and the manner in which a dealer will comply with subsection (d)(ii) if using more frequent inspections than every three years shall be set forth in the dealer’s written supervisory and inspection procedures.

(C) Each dealer shall inspect on a regular periodic schedule every non-branch location. In establishing such schedule, the dealer shall consider the nature and complexity of the municipal securities activities for which the location is responsible and the nature and extent of contact with customers. The schedule and an explanation regarding how the dealer determined the frequency of the examination schedule shall be set forth in the dealer’s written supervisory and inspection procedures.

Each dealer shall retain a written record of the dates upon which each review and inspection is conducted.

(ii) An office inspection and review by a dealer pursuant to subsection (d)(i) must be reduced to a written report and kept on file by the dealer for a minimum of three years, unless the inspection is being conducted pursuant to paragraph (d)(i)(C) and the regular periodic schedule is longer than a three-year cycle, in which case the report must be kept on file at least until the next inspection report has been written. The written inspection report must also include, without limitation, the testing and verification of the dealer’s policies and procedures, including supervisory policies and procedures in the following areas as they relate to municipal securities:

(A) Safeguarding of customer funds and municipal securities;

(B) Maintaining books and records;

(C) Supervision of customer accounts serviced by branch office managers;

(D) Transmittal of funds between customers and registered representatives and between customers and third parties;

(E) Validation of customer address changes; and

(F) Validation of changes in customer account information.

If a dealer does not engage in all of the activities enumerated above, the dealer must identify those activities in which it does not engage in the written inspection report and document in the report that supervisory policies and procedures for such activities must be in place before the dealer can engage in them.

(iii) An office inspection by a dealer pursuant to subsection (d)(i) may not be conducted by the branch office manager or any person within that office who has supervisory responsibilities or by any individual who is supervised by such person(s). However, if a dealer is so limited in size and resources that it cannot comply with this limitation (e.g., a dealer with only one office or a dealer has a business model where small or single-person offices report directly to an office of municipal supervisory jurisdiction manager who is also considered the offices’ branch office manager), the dealer may have a principal who has the requisite knowledge to conduct an office inspection perform the inspections. The dealer, however, must document in the office inspection reports the factors it has relied upon in determining that it is so limited in size and resources that it has no other alternative than to comply in this manner.

A dealer must have in place procedures that are reasonably designed to provide heightened office inspections if the person conducting the inspection reports to the branch office manager’s supervisor or works in an office supervised by the branch manager’s supervisor and the branch office manager generates 20% or more of the revenue of the business units supervised by the branch office manager’s supervisor. For the purposes of this subsection (d)(iii) only, the term “heightened inspection” shall mean those inspection procedures that are designed to avoid conflicts of interest that serve to undermine complete and effective inspection because of the economic, commercial, or financial interests that the branch manager’s supervisor holds in the associated persons and businesses being inspected. In addition, for the purpose of this subsection only, when calculating the 20% threshold, all of the revenue generated by or credited to the municipal branch office or branch office manager shall be attributed as revenue generated by the business units supervised by the branch office manager’s supervisor irrespective of a dealer’s internal allocation of such revenue. A dealer must calculate the 20% threshold on a rolling, twelve-month basis.

(e)  Review of Correspondence.

(i) Supervision of Municipal Securities Representatives. Each dealer shall establish procedures for the review by a designated principal of incoming and outgoing written (i.e., non-electronic) and electronic correspondence of its municipal securities representatives with the public relating to the municipal securities activities of such dealer. Such procedures must be in writing and be designed to reasonably supervise each municipal securities representative. Evidence that these supervisory procedures have been implemented and carried out must be maintained and made available, upon request, to a registered securities association or the appropriate regulatory agency.

(ii) Review of correspondence. Each dealer shall develop written procedures that are appropriate to its business, size, structure, and customers for the review of incoming and outgoing written (i.e., non-electronic) and electronic correspondence with the public relating to its municipal securities activities, including review for compliance with Rule G-21(e)(vii) to the extent applicable to such dealer’s business.  Procedures shall include the review of incoming, written correspondence directed to municipal securities representatives and related to the dealer’s municipal securities activities to properly identify and handle customer complaints and to ensure that customer funds and municipal securities are handled in accordance with the dealer’s procedures. Where such procedures for the review of correspondence do not require review of all correspondence prior to use or distribution, they must include provisions for the education and training of associated persons as to the dealer's procedures governing correspondence; documentation of such education and training; and surveillance and follow-up to ensure that such procedures are implemented and adhered to.

(iii) Retention of correspondence. Each dealer shall retain correspondence of municipal securities representatives relating to its municipal securities activities in accordance with Rules G-8(a)(xx) and G-9(b)(viii) and (xiv). The names of the persons who prepared outgoing correspondence and who reviewed the correspondence shall be ascertainable from the retained records and the retained records shall be readily available, upon request, to a registered securities association or the appropriate regulatory agency.

(f) Supervisory Control System.

(i) No change.

(ii) The establishment, maintenance, and enforcement of written supervisory control policies and procedures pursuant to subsection (f)(i) shall include:

(A) procedures that are reasonably designed to review and supervise the customer account activity relating to municipal securities conducted by the dealer’s branch office managers, sales managers, regional or district sales managers, or any person performing a similar supervisory function.

(1) General Supervisory Requirement.  A person who is either senior to, or otherwise independent of, the producing manager must perform such supervisory reviews. For purposes of this rule, an “otherwise independent” person: may not report either directly or indirectly to the producing manager under review; must be situated in an office other than the office of the producing manager; must not otherwise have supervisory responsibility over the activity being reviewed (including not being directly compensated based in whole or in part on the revenues accruing for those activities); and must alternate such review responsibility with another qualified person every two years or less.

(2) “Limited Size and Resources” Exception.  If a dealer is so limited in size and resources that there is no qualified person senior to, or otherwise independent of, the producing manager to conduct the reviews pursuant to subparagraph (1) above (e.g., a dealer has only one office or an insufficient number of qualified personnel who can conduct reviews on a two-year rotation), the reviews may be conducted by a principal who is sufficiently knowledgeable of the dealer's supervisory control procedures, provided that the reviews are in compliance with subparagraph (1) to the extent practicable.

(3) Notification Requirement.  If a dealer determines that it must rely on the “limited size and resources” exception set forth in subparagraph (2) above to conduct any of its producing managers’ supervisory reviews, the dealer must notify the applicable regulatory authority through an electronic process (or any other process prescribed by such authority) within 30 days of the date on which the dealer first relies on the exception, and annually thereafter.  If a dealer subsequently determines that it no longer needs to rely on the exception to conduct any of its producing managers’ supervisory reviews, the dealer must, within 30 days of ceasing to rely on the exception, notify the applicable regulatory authority by using the electronic process or any other process prescribed by such authority.

(4) Documentation Requirement.  A dealer relying on subparagraph (2) above must document in its supervisory control procedures the factors used to determine that complete compliance with all of the provisions of subparagraph (1) is not possible and that the required supervisory systems and procedures in place with respect to any producing manager comply with the provisions of subparagraph (1) above to the extent practicable.

(B) procedures that are reasonably designed to review and monitor the following activities relating to municipal securities:

(1) all transmittals of funds (e.g., wires or checks, etc.) or municipal securities from customers to third party accounts (i.e., a transmittal that would result in a change of beneficial ownership); from customer accounts to outside entities (e.g., banks, investment companies, etc.); from customer accounts to locations other than a customer’s primary residence (e.g., post office box, “in care of” accounts, alternate address, etc.); and between customers and registered representatives, including the hand-delivery of checks;

(2) customer changes of address and the validation of such changes of address; and

(3) customer changes of investment objectives and the validation of such changes of investment objectives.

The policies and procedures established pursuant to this paragraph (f)(ii)(B) must include a means or method of customer confirmation, notification, or follow-up that can be documented. If a dealer does not engage in all of the activities enumerated above, the dealer must identify those activities in which it does not engage in its written supervisory control policies and procedures and document in those policies and procedures that additional supervisory policies and procedures for such activities must be in place before the dealer can engage in them; and

(C) procedures that are reasonably designed to provide heightened supervision over the activities of each producing manager who is responsible for generating 20% or more of the revenue of the business units supervised by the producing manager’s supervisor. For the purposes of this subsection only, the term “heightened supervision” shall mean those supervisory procedures that evidence supervisory activities that are designed to avoid conflicts of interest that serve to undermine complete and effective supervision because of the economic, commercial, or financial interests that the supervisor holds in the associated persons and businesses being supervised. In addition, for the purpose of this section only, when calculating the 20% threshold, all of the revenue generated by or credited to the producing manager or the producing manager's office shall be attributed as revenue generated by the business units supervised by the producing manager's supervisor irrespective of a dealer’s internal allocation of such revenue. A dealer must calculate the 20% threshold on a rolling, twelve-month basis.

(g) Definitions.  For purposes of this rule, the following terms have the following meanings:

(i) “Office of municipal supervisory jurisdiction” means any office of a dealer at which any one or more of the following functions take place with respect to municipal securities:

(A) order execution and/or market making;

(B) structuring of public offerings or private placements;

(C) maintaining custody of customers' funds and/or municipal securities;

(D) final acceptance (approval) of new accounts on behalf of the dealer;

(E) review and endorsement of customer orders, pursuant to subparagraph (c)(i)(G)(2) above;

(F) final approval of advertising or sales literature for use by persons associated with the dealer, pursuant to Rule G-21(f); or

(G) responsibility for supervising the municipal securities activities of persons associated with the dealer at one or more other municipal branch offices of the dealer.

(ii)        (A) A “municipal branch office” is any location where one or more associated persons of a dealer regularly conducts the business of effecting any transactions in, or inducing or attempting to induce the purchase or sale of, any municipal security, or is held out as such, excluding:

(1) Any location that is established solely for customer service and/or back office type functions where no sales activities are conducted and that is not held out to the public as a branch office;

(2) Any location that is the associated person’s primary residence; provided that

(a) Only one associated person, or multiple associated persons who reside at that location and are members of the same immediate family, conduct business at the location;

(b) The location is not held out to the public as an office and the associated person does not meet with customers at the location;

(c) Neither customer funds nor securities are handled at that location;

(d) The associated person is assigned to a designated municipal branch office, and such designated municipal branch office is reflected on all business cards, stationery, advertisements and other communications to the public by such associated person;

(e) The associated person’s correspondence and communications with the public are subject to the dealer’s supervision in accordance with this rule;

(f) Electronic communications (e.g., e-mail) are made through the dealer’s electronic system;

(g) All orders are entered through the designated municipal branch office or an electronic system established by the dealer that is reviewable at the municipal branch office;

(h) Written supervisory procedures pertaining to supervision of sales activities conducted at the residence are maintained by the dealer; and

(i) A list of the residence locations is maintained by the dealer;

(3) Any location, other than a primary residence, that is used for municipal securities activities for less than 30 business days in any one calendar year, provided the dealer complies with the provisions of clauses (ii)(A)(2)(a) through (h) above;

(4) Any office of convenience, where associated persons occasionally and exclusively by appointment meet with customers, which is not held out to the public as an office.  Where such office of convenience is located on bank premises, signage necessary to comply with applicable federal and state laws, rules and regulations, and applicable rules and regulations of any self-regulatory organizations and securities and banking regulators, may be displayed and shall not be deemed “holding out” for the purposes of this section;

(5) Any location that is used primarily to engage in non-securities activities and from which the associated person(s) effects no more than 25 municipal securities transactions in any one calendar year; provided that any advertisement or sales literature identifying such location also sets forth the address and telephone number of the location from which the associated person(s) conducting business at the non-branch locations are directly supervised;

(6) The floor of a registered national securities exchange where a dealer conducts a direct access business with public customers; or

(7) A temporary location established in response to the implementation of a business continuity plan.

(B) Notwithstanding the exclusions in paragraph (ii)(A), any location that is responsible for supervising the municipal securities activities of persons associated with the dealer at one or more non-branch locations of the dealer is considered to be a municipal branch office.

(C) The term “business day” as used in paragraph (ii)(A) shall not include any partial business day provided that the associated person spends at least four hours on such business day at his or her designated municipal branch office during the hours that such office is normally open for business.

(iii) “Applicable regulatory authority” means (i) with respect to a dealer that is a member of a registered securities association, such registered securities association, and (ii) with respect to any other dealer, the appropriate regulatory agency as defined in Section 3(a)(34) of the Act.

(iv) “Registered person” means any person qualified to act as a representative, principal or limited principal pursuant to Rule G-3.

(v) “Disciplined firm” means either a dealer that, in connection with sales practices involving the offer, purchase, or sale of any security, has been expelled from membership or participation in any securities industry self-regulatory organization or is subject to an order of the Securities and Exchange Commission revoking its registration as a broker/dealer; or a futures commission merchant or introducing broker that has been formally charged by either the Commodity Futures Trading Commission or a registered futures association with deceptive telemarketing practices or promotional material relating to security futures, those charges have been resolved, and the futures commission merchant or introducing broker has been closed down and permanently barred from the futures industry as a result of those charges; or a futures commission merchant or introducing broker that, in connection with sales practices involving the offer, purchase, or sale of security futures is subject to an order of the Securities and Exchange Commission revoking its registration as a broker or dealer.

(vi) “Disciplinary history” means a finding of  violation by a registered person in the past five years by the Securities and Exchange Commission, a self-regulatory organization, or a foreign financial regulatory authority of one or more of the following rules (or comparable foreign provision):  Sections 15(b)(4)(E) and 15(c) of the Act; Section 17(a) of the Securities Act of 1933; SEC Rules 10b-5 and 15g-1 through 15g-9; NASD Rules 2110, 2120, 2310, 2330, 2440, 3010 (failure to supervise only), 3310, and 3330; MSRB Rules G-19, G-30, and G-37(b) and (c).